Select ‘Account Settings’ and then ‘Users’, Select ‘Agents’ tab. You can find individual agents by using the search bar or by browsing the default list. Locate the agent you’re looking for and select edit.
Toggle balance enabled to yes and click save to enable the agent’s balance. Then select edit agent’s balance.
Enter the required amount in adjust balance and update fixed or percent commissions if required. Then click save.
You can check the recent balance history at the bottom of the page if you need to confirm what you’ve done.